Terms of service

PREDELUXE – operated by Onyx Digital Commerce (Switzerland)

1. Provider & Scope

1.1 The provider of the goods offered via the PREDELUXE platform is:

Onyx Digital Commerce (Switzerland)
Email: predeluxe@onyxswiss.com

1.2 Onyx Digital Commerce may use affiliated companies and operational locations in the EU (Onyx Trading GmbH) and in the United Arab Emirates (Swiss Onyx Trading LLC) for operational processing. However, the contractual partner of the customer remains exclusively Onyx Digital Commerce (Switzerland).

1.3 These Terms and Conditions apply to all contracts concluded between PREDELUXE and consumers (B2C) via the online shop.

2. Subject of the Contract – Pre-Owned Luxury Goods

2.1 PREDELUXE trades in inspected pre-owned luxury goods, in particular luxury watches, jewelry, and designer accessories.

2.2 Unless expressly stated otherwise, all products offered are used goods.

2.3 Product images and descriptions form part of the contract. Deviations in color or presentation due to technical factors are reserved.

3. Condition Description

3.1 The condition of the goods is described using defined categories (e.g., “Unworn”, “Like New”, “Very Good”, “Good”, “Vintage”).

3.2 Signs of wear are possible in pre-owned products and do not constitute a defect, provided they fall within the described condition category.

3.3 The relevant product description at the time of contract conclusion shall be decisive.

4. Authenticity

4.1 PREDELUXE inspects all products according to defined quality standards.

4.2 The authenticity of all goods is guaranteed to the best of our knowledge and belief.

4.3 Manufacturer warranties apply only if explicitly stated.

5. Conclusion of Contract

5.1 The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to place an order.

5.2 The contract is concluded once PREDELUXE expressly confirms the order or dispatches the goods.

6. Prices & Currency

6.1 All prices include applicable statutory VAT, where applicable.

6.2 The shop may display prices in different currencies. The payment currency shown at checkout shall be decisive.

6.3 Exchange rate fluctuations or payment provider fees are beyond the control of PREDELUXE.

7. Delivery & Shipping

7.1 Shipping is carried out from one of the affiliated warehouse locations (Switzerland, EU, or UAE).

7.2 Delivery is fully insured and requires a signature upon receipt.

7.3 Any customs duties or import taxes in the destination country are to be borne by the buyer.

7.4 PREDELUXE does not ship to P.O. boxes.

8. Warranty & Liability for Defects

8.1 Statutory warranty rights apply.

8.2 In addition, the following may apply:

  • an existing manufacturer’s warranty (if specified),
  • a service warranty after revision, or
  • a voluntary functional warranty of 6 months if no other warranty applies.

8.3 The voluntary warranty covers only the functionality of the product under proper use. Excluded in particular are:

  • wear parts,
  • external damage,
  • improper use,
  • water or impact damage.

9. Investment & Value Development Disclaimer

9.1 PREDELUXE makes no guarantees or representations regarding the future value development of luxury goods.

9.2 Any information regarding market values or demand does not constitute investment advice.

10. Right of Withdrawal

The right of withdrawal is governed by the applicable statutory consumer protection laws. Details are set out in the separate withdrawal policy.

11. Instant Purchase (Buy-Out Service)

11.1 Offers within the instant purchase service are non-binding until the physical inspection of the product.

11.2 If the actual condition deviates from the provided information, PREDELUXE may adjust or reject the offer.

11.3 Ownership transfers to PREDELUXE only after full inspection and payment.

12. Consignment Sales

12.1 Consignment transactions are concluded exclusively on the basis of separate written agreements.

12.2 These Terms and Conditions do not apply to consignment agreements.

13. KYC / Anti-Money Laundering

13.1 PREDELUXE is entitled to carry out identity verification for transactions exceeding legally defined thresholds or in suspicious cases.

13.2 The processing of such data is carried out in accordance with legal obligations.

14. Liability

14.1 PREDELUXE shall be fully liable in cases of intent and gross negligence.

14.2 In cases of slight negligence, PREDELUXE shall only be liable for breaches of essential contractual obligations.

14.3 Liability is limited to the foreseeable, typical contractual damage.

15. Applicable Law & Jurisdiction

15.1 Swiss law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

15.2 For consumers residing in the EU, mandatory consumer protection provisions of their country of residence remain unaffected.

15.3 The place of jurisdiction, where legally permissible, shall be the registered office of Onyx Digital Commerce in Switzerland.